Winnipeg woman felt ‘forgotten’ during 18-hour stay at ER St. Boniface – Winnipeg

When Abigail Schellenberg made the decision to seek treatment at St. Boniface Hospital after injuring her left ankle, she did so expecting a long wait, but it was worse.

“I started to feel like I was forgotten. I pressed the call button in my room and a nurse didn’t come for 30 minutes,” she told Global News Friday.

Schellenberg says those 30 minutes on Wednesday night eventually turned into 6 p.m.

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She called the hospital’s patient relations department Thursday morning.

She was told she wouldn’t have had to wait so long if she had chosen to seek treatment at an urgent care centre. It’s a very different tone from what Schellenberg went through during his marathon stay at the emergency room in Saint-Boniface.

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“At no time did they tell me to go to emergency care. I told them several times that the pain persisted and was moving further up my leg.

In 2017, half of Winnipeg’s ERs closed as part of a major overhaul in the province aimed at reducing wait times. This involved converting some of them into urgent care centers for less serious health conditions.

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Health Minister Audrey Gordon said the province plans to relaunch an advertising campaign aimed at telling people where to go for treatment.

“We believe there is a need, given the number of people presenting to our emergency services, to bring this communication platform back. So that will be out soon,” Gordon told reporters in the crowd on Friday morning.

The Winnipeg Regional Health Authority would not comment on Schulenberg’s case, but they are aware that wait times have been longer than usual.

“We sympathize with anyone who waits longer than usual for treatment. We are all doing our best, especially our frontline staff, to make sure everyone is seen as quickly as possible,” a WRHA spokesperson said in a statement to Global News.

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