Atento announces the appointment of Anil Bhalla as independent director

  • This appointment is strategic for Atento
  • Bhalla brings extensive CX experience to support Atento’s growth in the US and EMEA markets

NEW YORK and MIAMI, May 24, 2022 /PRNewswire/ — Atento SA (NYSE: ATTO, “Atento” or the “Company”), one of the world’s largest providers and leader in customer relationship services and business process outsourcing (CRM/BPO ) in Latin America, has appointed Anil Bhalla as independent director. Mr. Bhalla replaces David Garnierwho is stepping down as a member of the Board of Directors of the Company.

Carlos López-Abadía, General Manager of Atentosaid: “As the new independent director of the board, Anil will undoubtedly bring great value to the company thanks to his international experience in the BPO sector. the Board of Directors to complete the development of our strategic plan and our contribution to customer and shareholder value. Our expansion into the US and EMEA markets is a key pillar of our growth, and Anil will be a significant contributor to driving this development. I would also like to take the opportunity to thank David for his contribution over the past few years as a member of our Board of Directors. »

Mr. Bhalla, recognized as an important business leader in the customer experience industry, has demonstrated throughout his professional career the ability to generate value through an innovation-driven strategy which is also results-oriented. In over 20 years of industry experience, he has worked for companies around the world, including: IndiaWE, Canada and Europe.

Prior to joining Atento as a Board Director, Mr. Bhalla served as CEO of Minacs Group, a company which was later acquired by Concentrix (a US-based customer experience company based in California) where he served as Senior Vice President Emerging Business. Previously, he served as COO at companies such as RSM McGladrey FPO and iCall Indiain his native country.

In recent years, before joining Atento, Mr. Bhalla worked as an investor and director in companies such as Support Ninja, Voicegain and Venture X, where, thanks to his contribution to the improvement of business models, he has brought noticeable improvement in results.

With this appointment, Mr. Bhalla becomes an independent director in accordance with the corporate governance of the New York Stock Exchange, where Atento is listed. He will be part of its audit committee and will replace David Garnierwho had held the position since 2016. In this regard, Atento sincerely appreciates David’s valuable contribution over the past six years.

About Atento

Atento is the largest provider of customer relationship management and business process outsourcing (“CRM BPO”) services in Latin America, and among the world’s best suppliers. Atento is also a leading provider of outreach CRM BPO services to companies operating in United States. Since 1999, the company has developed its economic model in 14 countries where it employs around 150,000 people. Atento has more than 400 customers to whom it offers a wide range of CRM BPO services through multiple channels. Atento’s customers are mainly leading multinationals in sectors such as telecommunications, banking and financial services, healthcare, retail and public administration, among others. Atento shares trade under the symbol ATTO on the New York Stock Exchange (NYSE). In 2019, Atento was named one of the top 25 multinational workplaces in the world and one of the best multinationals to work for. Latin America by Great Place to Work®. Additionally, in 2021, Everest named Atento as a featured artist. Gartner has named the company a Leader for two consecutive years since 2021 in the Gartner Magic Quadrant. For more information, visit

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Forward-looking statements

This press release contains forward-looking statements. Forward-looking statements can be identified by the use of words such as “may”, “should”, “expect”, “plan”, “anticipate”, “believe”, “estimate”, “predict”, ” intends to”, “continue” or similar terminology. In particular, these forward-looking statements include those regarding the effects on Atento and its growth of changes in the composition of the Board. These statements reflect Atento’s current expectations only and are not guarantees of future performance or results. These statements are subject to risks and uncertainties that could cause actual results to differ materially from those contained in the forward-looking statements. Risks and uncertainties include, but are not limited to, competition in Atento’s highly competitive industries; increases in the cost of voice and data services or significant disruptions to such services; Atento’s ability to keep pace with its customers’ needs for rapid technological change and system availability; the continued deployment and adoption of emerging technologies; the loss, financial difficulty or bankruptcy of any key customer; the effects of global economic trends on the businesses of Atento’s customers; the non-exclusive nature of Atento’s customer contracts and the absence of revenue commitments; security and privacy breaches of the systems Atento uses to protect personal data; the cost of pending and future litigation; the cost of defending Atento against intellectual property infringement claims; extensive regulations affecting many of Atento’s businesses; Atento’s ability to protect its proprietary information or technology; disruptions to Atento’s data centers and operations; Atento’s ability to retain key personnel and attract a sufficient number of qualified employees; increases in labor costs and turnover rates; political, economic and other conditions in the countries where Atento operates; changes in exchange rates; Atento’s ability to complete future acquisitions and to integrate or achieve the objectives of its recent and future acquisitions; future write-downs of our substantial goodwill, intangible assets or other long-lived assets; Atento’s ability to collect trade receivables on behalf of its customers; and the ongoing COVID-19 pandemic. Atento is also subject to other risk factors described in company filings with the United States Securities and Exchange Commission. These forward-looking statements speak only as of the date the statements were made. Atento undertakes no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.


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